What's new at Centraly

Venues can turn Centraly sessions into branded, TV-ready schedule boards with rink assignments, teams, locker rooms, announcements, weather, and promotional images. Staff can preview and customize each sign, connect it to one or more screens, and keep cached schedules visible during an internet interruption.

Reports now open from a searchable library with clearer tables, filters, charts, exports, saved views, and favorites. New coach reports cover assignments, students, teaching activity, lesson value, and payment follow-up while keeping private notes and other sensitive free text out of reporting.

Staff can assign coaches while creating sessions, including recurring series, and filter calendars by coach. Calendar and session views now make assignments easier to spot, handle dense schedules more cleanly, remember commonly used filters, and can hide sessions that have already ended. Coach setup is also faster, with only a name required to get started.

Families now have one venue-branded app for today’s activity, schedules, private lessons, and account tasks. They can register skaters, complete waivers, check in, manage passes and billing, review receipts, use Apple Wallet or Google Wallet, and choose notification preferences from their phone. The app also improves support for screen readers, large text, readable venue colors, and reduced motion.

Session details are easier to scan, registration opens in a focused step, and schedules show clearer times, surfaces, skaters, and coach information. Confirmations, reminders, payment notices, waivers, and lesson emails now organize key details in labeled rows instead of long bullet lists.

Leaving checkout before payment no longer makes a skater look booked or temporarily reduces session capacity. Repeat private-lesson requests now reuse the existing customer identity, preventing duplicate contact records from interfering with sign-in or request history.

Coaches now have dedicated Today, Schedule, Students, Money, and Account areas. The app brings lesson requests, rink assignments, household approvals, student details, invoices, availability, and notification preferences together in one venue-aware workspace. Today cards now identify every assigned student with a profile image or initials, and the Centraly mark remains visible when a venue has not uploaded its own logo.

Coaches can publish lesson times from assigned rink sessions, respond to requests and cancellations, set rates by lesson length, and follow up on invoices and direct payments. Personal reports summarize teaching activity, lesson value, students, and outstanding payments, with CSV and Excel exports when more detail is needed.

Campaign targeting now has a proper home in Segments. Staff can create household tags, build rule-based segments, preview who will receive a message, and use those saved groups when setting up campaigns.

• Saved household tags.
• Rule-based segments with recipient previews.
• Reusable campaign audiences.

Result: Staff can reuse accurate audience lists instead of rebuilding them in spreadsheets.

The admin calendar now works better across desktop, tablet, and phone. Staff get compact mobile lists, drawer-based filters, a full-screen planning mode, adjustable scale controls, and a surface timeline for ice planning.

• Compact mobile schedule views.
• Drawer-based filters and full-screen planning mode.
• Surface timeline and adjustable scale controls.

Result: Scheduling work happens away from a desk too, so the calendar needs to hold up on tablets and phones.

Household profiles now bring together contact details, skaters, tags, segments, billing, credits, recent email history, waivers, registrations, and lesson follow-ups in one working view.

Result: Staff need a single profile when answering account questions.

The venue admin menu now supports search, mobile drawers, and starred shortcuts so busy staff can get back to the tools they use most.

Result: Busy admins can reach common workflows quickly.

Session change emails, cancellation emails, coach booking prompts, package balance alerts, and staff notifications now use one consistent branded layout with scannable detail lists, restrained summary panels, and a clear next action. The Notifications admin page now shows the same email HTML recipients receive instead of a separate approximation.

Result: Operational emails should reduce follow-up, not create more questions.

Private lesson pickers no longer show stale slots, waitlist actions are clearer, and session cancellations return applicable credits while cleaning up affected rosters.

Result: These cases show up during full programs and should not require manual cleanup.

Extra checks now keep household, staff, and coach areas from exposing details to people who are not signed in or do not belong in that venue context.

Result: Venue data stays scoped to the signed-in person and workspace.

Families now see a compact setup guide that points them to the household items venues need most: contact details, skaters, waivers, billing, first bookings, and private lessons when available.

• Guided household setup steps.
• Prompts for waivers, skaters, billing, and first bookings.
• Private lesson setup guidance when lessons are available.

Result: New families get a clearer path before checkout or waiver deadlines.

Families can see the credits they already own, understand which programs a package applies to, and move through package checkout with clearer contact and payment steps. Booking confirmations now also show which credits were used and the household's remaining balance.

Result: Credits need to be visible before families decide how to pay.

The packages page now keeps the credit balance area hidden until a household actually has session credits, so new buyers can focus on the available package options.

Result: First-time package shoppers see less account noise before they buy.

Sign-in, after-login routing, account switching, and venue-aware links now do a better job sending customers, admins, and coaches to the right place for the rink they are working with.

Result: Account context follows the user instead of making them choose the same rink repeatedly.

Registration flows now handle retrying failed card checkout, resuming unpaid registrations, switching from card checkout to credits, and returning from waiver signing more consistently.

Result: Checkout can recover from common interruptions without making families start over.

Coaches now have a dedicated place to manage their Centraly profile, public booking link, rink sponsorship status, and billing. Public coach pages can be shared with a short, memorable link so families can get to the right booking page faster.

• Dedicated coach profile and billing area.
• Shareable public coach booking links.
• Clearer rink sponsorship status for coaches.

Result: Less back-and-forth between coaches, families, and front desk staff.

Lesson payment status is clearer for households and staff, including coach-collected payments, sent-payment tracking, and nudges for pending lesson requests.

Result: Payment follow-up has clearer ownership and status.